IMPORTANT NOTICE
If you receive a Travel Not Authorized response to your travel authorization
application, but wish to continue with your travel plans, and you are a resident
in Spain, please contact the call center at 807-488-472 (within Spain) to
request an appointment for a visa interview at the Embassy in Madrid. Please
explain to the agent that you are requesting a visa because you have received a
Travel Not Authorized response when you registered for ESTA. The consular
section has appointments reserved for people who receive a Travel Not Authorized
response.
The phone service is available to the public from 8:30 a.m.
to 5.30 p.m., Spanish time, Monday-Friday. From callers in Spain, the cost is
1,16 Euros per minute if you call from a landline telephone and 1,51 Euros per
minute if you call from a mobile phone, including all taxes and costs.
International callers will pay 10 Euros per transaction, which they can charge
to a Visa Card or MasterCard. In both cases, the first 20 seconds of the call
are free.
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